Choice Products Northwest
Kaiser Permanente Northwest Choice Products
Added Choice

Member Information

Member Support

Get specialized support for tier clarification, billing questions, and more with our Added Choice Contact Center.

Added Choice Contact Center:

  • Call 1-866-616-0047 (TTY 711).

For Kaiser Permanente health care:

  • You can access quality Kaiser Permanente specialty and primary care providers and experience our integrated care system. For medical advice and Kaiser Permanente appointments, call 1-800-813-2000 (TTY 711).

Through our collaboration with The Portland Clinic, you also have access to 6 additional medical offices throughout the Portland metro area. Costs are the same for covered services whether you seek care from Kaiser Permanente or The Portland Clinic,* and services not offered by The Portland Clinic can be performed at Kaiser Permanente facilities. To make an appointment, call The Portland Clinic at 503-223-3113.

For PPO provider and non-participating provider health care:

For a list of PPO facilities and providers to choose from, please select from the following preferred providers:

First Choice Health Network

First Health Network (Members receive care in all states EXCEPT OR, WA, ID, MT, WY, ND, SD, and AK.)

If you have any questions or need help with any of the PPO providers, you can also call them at:

First Choice Health Network
1-800-467-5281

First Health Network
1-888-685-7774

For prior authorization of medical services, please call 1-855-281-1840 (TTY 711).

To locate MedImpact pharmacies, call 1-800-788-2949 (TTY 711):

For claim submission:

  • To submit a medical claim for reimbursement, complete this form and mail to:
    Kaiser Permanente National Claims Administration – Northwest
    P.O. Box 370050
    Denver, CO 80237-9998
  • To submit a pharmacy claim for reimbursement, complete this form and mail to:
    MedImpact Healthcare Systems, Inc.
    P.O. Box 509098
    San Diego, CA 92150-9098