Employer & Producer Support
Account.kp.org
Account.kp.org is our 24-hour web-based account management system. It allows you to:
- Manage members by enrolling, terminating, and updating group membership.
- Manage payments by making one-time payments, setting up or managing recurring payments, and viewing payment history and transaction details.
- View and print premium payment invoices.
- Order ID cards.
- Manage email notification preferences for e-receipt and bill notifications.
- View group documents and forms.
Documents and Forms
To learn more about your Small Group health benefit plan(s), visit the Summary of Benefits and Coverage (SBC) page.
For sample Evidence of Coverage (EOC) documents, visit the Plan Documents page.
Sales
Please contact your group’s sales executive for any questions about plans and rates, enrollment materials, and Summary of Benefits.
If you do not have a sales executive already dedicated to your account, please call:
- 503-813-4392 (TTY 711) for large groups (51+ employees)
- 503-813-2630 (TTY 711) for small groups (1-50 employees)
Employer & Broker Services
Employer & Broker Services (EBS) is a specialized support team established to improve our customers’ experience. If you need assistance, our team of specialists can work with you to quickly resolve any escalated service issues. We can assist with any operational requests including (but not limited to) the following:
- Access to care, Referral/Authorization
- Benefit and claim payment concerns
- Other resolved matters, discrepancies, or issues
To reach Employer & Broker Services, please call 1-855-327-0507 (TTY 711), Monday through Friday, 9 a.m. to 5 p.m. Pacific Time, or email nw.kp.ebs@kp.org.
Account management team
Your account management team will provide you with day-to-day support. Please contact your account manager or associate account manager for support in strategic planning and development, enrollment meetings, or other needs regarding your plan.