Member Support

For In-Network Benefits:

• To locate Kaiser Permanente providers and locations in Oregon and SW Washington, search the Kaiser Permanente Provider Directory.
• To locate Kaiser Permanente pharmacies in Oregon and SW Washington, search the pharmacy directory.
• To request medical advice and appointments, call 1-800-813-2000 (TTY 711).
• For questions or assistance call Customer Service at 1-866-616-0047 (TTY 711)
• For technical assistance, visit kp.org/supportcenter.

For Out-of-Network Benefits:

• To locate out-of-network providers, call the provider’s office directly.
• To submit a medical claim for reimbursement, visit kp.org/coverageandcosts and submit a claim online for the fastest processing.
  • Or complete this Member Reimbursement Form and mail it along with your itemized bill and receipts to the following address:

National Claims Administration – Northwest
P.O. Box 370050
Denver, CO 80237-9998
EDI Payer ID: 93079