Member Support
Get specialized support for provider clarification, billing questions, and more with our PPO Plus® Contact Center.
Customer Service:
- Call 1-866-616-0047 (TTY 771).
For PPO Provider and Non-participating Provider health care:
For a list of PPO facilities and providers to choose from, please select from the following PPO Providers:
First Choice Health
(Members receiving care in Oregon and Washington.)
First Health Network
(Members receiving care in California, Colorado, Georgia, Hawaii, Maryland, Virginia, and DC.)
Cigna HealthcareSM PPO Network1
(Members receiving care in all other states.)
Kaiser Permanente
1-866-616-0047 (TTY 711)
For prior authorization of medical services, please call 1-855-281-1840 (TTY 711).
To locate MedImpact pharmacies, call 1-800-788-2949 (TTY 711).
- Visit kp.org/nw/medimpact
- Mail order: Call 1-800-841-5550 (TTY 711), or sign on to www.caremark.com
For claim submission:
- To submit a medical claim for reimbursement, complete this Member Reimbursement Form and mail to:
Kaiser Permanente National Claims Administration – Northwest
P.O. Box 370050
Denver, CO 80237-9998 - To submit a pharmacy claim for reimbursement, complete this Drug Reimbursement Form and mail to:
MedImpact Healthcare Systems, Inc.
P.O. Box 509098
San Diego, CA 92150-9098
1. The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration.
Cigna Healthcare is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with the Kaiser Permanente health plans. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Healthcare Intellectual Property, Inc.