Onboarding Employees and Groups
We value your business and our new members. You can be confident we’ll help make your implementation easy and your customer service exceptional.
Implementing KP Plus
A Kaiser Permanente Installation Consultant will be assigned to partner with your group. This consultant will be your main point of contact for all installation questions, and acts to resolve any issues that could interfere with a timely implementation. After your group is set up, you’ll be transitioned to your ongoing account management team.
Onboarding your group
All groups that select KP Plus are built into the Kaiser Permanente system.
The three major milestones that are monitored are:
- Rates and benefits set up and validated in the KP systems
- Eligibility is loaded timely and accurately so members can access services on the effective date
- ID cards are mailed prior to the effective date
Welcoming new employees/members
We’ll strive to ensure your employees understand plan features and can take advantage of its benefits. Our comprehensive New Member Welcome program includes:
- A member ID Card with helpful information about getting started
- A new member welcome guide to getting started and getting care
- An optional onboarding call from customer specialist. New employees/members can call our help line for any questions, from accessing care to transferring prescriptions