Employer & Producer Support

Sales

Please contact your group’s sales executive for any questions about plans and rates, enrollment materials, and Summary of Benefits.

If you do not have a sales executive already dedicated to your account, please call:

• • 503-813-4392 (TTY 711) for large groups (51+ employees)
  • 503-813-2630 (TTY 711) for small groups (1-50 employees)

Case Installation

For large groups, please contact your group’s case installation consultant if you have any questions about end-to-end implementation activities.

Employer & Broker Services

Employer & Broker Services (EBS) is a specialized support team established to improve our customers’ experience.  If you need assistance, our team of specialists can work with you to quickly resolve any escalated service issues. We can assist with any operational requests including (but not limited to) the following:

• Access to care, Referral/Authorization
• Benefit and claim payment concerns
• Other resolved matters, discrepancies, or issues

To reach Employer & Broker Services, please call 1-855-327-0507 (TTY 711), Monday through Friday, 9 a.m. to 5 p.m. Pacific Time, or email nw.kp.ebs@kp.org.

Account Management Team

Your account management team will provide you with day-to-day support. Please contact your account manager or associate account manager for support in strategic planning and development, enrollment meetings, or other needs regarding your Dual Choice PPO insurance plan.