Finding Doctors and Facilities

In-Network

Kaiser Permanente

• Access any Kaiser Permanente, affiliated hospital, or pharmacy in Oregon and Washington, all within the integrated delivery system.
• To find providers, locations, and pharmacies, visit the Dual Choice PPO Provider Directory, or call Customer Service at 1-866-616-0047 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m., Pacific time.

First Choice Health and First Health Network

• You can work directly with the First Choice Health and First Health Network nationwide.
• To find providers, locations, and pharmacies, visit the Dual Choice PPO Provider Directory.
• No referral is needed for office visits to First Choice Health or First Health Network Providers or specialists. Some services are accessed through referral and prior authorization. You must call 1-855-281-1840  (TTY 711) for prior authorization.
• It is always a good idea to call the provider’s office to confirm that they’re a part of the First Choice Health and First Health Network.

Lower cost shares with enhanced benefits

Some in-network providers, including Kaiser Permanente, have lower cost shares for primary care, urgent care, specialty care, routine eye exam visits, and mental health and chemical dependency outpatient services.  This is referred to as an enhanced benefit.

In-network providers who offer Enhanced Benefits are identified with an asterisk (*) in the provider directory. Visit the Dual Choice PPO Provider Directory for a searchable provider directory.

Can I nominate a physician to become a First Choice Health and First Health Network Provider?

Yes. If you were seeing a doctor who is not a member of the First Choice Health or First Health Network, you can nominate that doctor to join our network. Please keep in mind your provider may choose not to be contracted.

To nominate a provider, call 1-866-616-0047  (TTY 711) or you can complete and submit the First Choice Health Provider Nomination Form.

Review can take up to six months. Whether a physician or practitioner is accepted depends on a number of considerations, including the provider’s interest in joining, so a nomination doesn’t guarantee acceptance.

Dual Choice Network Provider Selection Criteria in Oregon and Washington

Kaiser Foundation Health Plan of the Northwest offers several networks that include the Kaiser Permanente integrated health care delivery system. The networks include physicians, specialists, and facilities that provide services to individuals and groups covered under Kaiser Permanente plans. The primary contracted provider groups and facilities that participate include:

• Northwest Permanente, P.C., Physicians and Surgeons
• Facilities owned and operated by Kaiser Foundation Hospitals (hospitals, Kaiser Permanente medical offices, and Kaiser Permanente pharmacies)
• The Portland Clinic
• The CHP Group
• Orchid Clinic

The Dual Choice network is composed of the Kaiser Permanente integrated health care delivery system (as described above) and most First Choice Health providers and facilities in Oregon and Washington.

For members enrolled with a Washington employer, the Dual Choice network includes access to the First Health Network in states other than Oregon, Washington, Idaho, Montana, Wyoming, North Dakota, South Dakota, and Alaska as in-network providers.

The Dual Choice network is designed to offer access to a broad provider network that includes both Kaiser Permanente providers and a nationwide network at the in-network benefit level. Members can also access out-of-network providers and facilities, although out-of-pocket expenses are generally higher than the in-network provider options.