Finding Doctors and Facilities
Having Added Choice® makes it easier to find doctors and facilities for your care.
Added Choice® lets you choose to receive covered services from KP Select Providers, PPO Providers, or Non-Participating Providers. The services we cover, and what you pay, will differ depending on the provider you choose.
KP Select Providers
KP Select providers and medical offices
- Access to Kaiser Permanente providers, affiliated hospitals, and pharmacies, all within an integrated delivery system.
- There are specially selected physicians in the Kaiser Permanente network. To help you find a primary care physician who’s right for you, browse our doctors and locations. You have access to medical offices across Oregon and Washington (Clark and Cowlitz county) region.
*Exceptions include members on Medicaid, receiving full financial assistance, or visiting from another Kaiser Permanente region.
PPO Providers
First Choice Health, First Health Network or Cigna HealthcareSM PPO Network1
- PPO Providers are available nationwide.
- You’ll find up-to-date information about PPO Providers here:
First Choice Health
(Members receiving care in Oregon and Washington.)
First Health Network
(Members receiving care in California, Colorado, Georgia, Hawaii, Maryland, Virginia, and DC.)
Cigna HealthcareSM PPO Network
(Members receiving care in all other states.)
- Most First Choice Health, First Health or Cigna Healthcare PPO Network providers do not require a referral for specialty care. However, this is determined by the specialty provider so please inquire with them when scheduling your appointment. You may need prior authorization for some services and procedures. First Choice Health and First Health Network Providers must call 1-855-281-1840 (TTY 711) and Cigna Healthcare PPO Network providers must call 1-888-831-0761 for prior authorization. Failure to get prior authorization may result in greater out-of-pocket cost to you.
- It is always a good idea to call the provider’s office to confirm they are a Participating Provider and is accepting new patients.
Can I nominate a physician to become a PPO Provider?
- Yes. If you want to see a doctor who is not a member of the First Choice Health, First Health Network or Cigna Healthcare PPO Network, you can nominate that doctor to become a participating PPO Provider. Please keep in mind your provider may choose not to participate.
- To nominate a provider, contact Customer Service at 1-866-616-0047 (TTY 711).
- Review can take up to 6 months. Whether a physician or practitioner is accepted depends on a number of considerations including the provider’s interest in joining, so a nomination doesn’t guarantee acceptance.
1. The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration.
Cigna HealthcareSM is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with the Kaiser Permanente health plans. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Healthcare Intellectual Property, Inc.
Non-participating Providers
Choose any licensed provider anywhere for care.
- Choose to receive covered services from a licensed Non-Participating Provider or facility.
- Most providers do not require a referral for specialty care. However, this is determined by the Specialty Provider so please inquire with them when scheduling your appointment. You will need prior authorization for some services and procedures. You or your Non-Participating Provider must call 1-855-281-1840 (TTY 711) for prior authorization. Failure to get prior authorization will result in greater cost share to you.
- Just remember, you will typically have the highest out-of-pocket costs when receiving services from a Non-Participating Provider or facility. When using a Non-Participating Provider or facility, you will be responsible for the amount you are billed above the maximum allowable charge in addition to copay and coinsurance set out in your Evidence of Coverage (EOC). This is referred to as balance billing. These charges billed directly by your provider do not apply to your deductible or out-of-pocket maximum.