Member Support

Customer Service:

• Call 1-866-616-0047 (TTY 711).

For Kaiser Permanente health care:

• You can access quality Kaiser Permanente Specialty and Primary Care Providers and experience our integrated care system. For medical advice and Kaiser Permanente appointments, call 1-800-813-2000 (TTY 711).

For PPO Provider and Non-Participating Provider health care:

For a list of PPO facilities and providers to choose from, please select from the following:

First Choice Health
(Members receiving care in Oregon and Washington.)

First Health Network
(Members receiving care in California, Colorado, Georgia, Hawaii, Maryland, Virginia, and DC.)

Cigna Healthcare^SM PPO Network¹
(Members receiving care in all other states.)

For prior authorization of medical services, providers please call:
First Choice Health and First Health Network: 1-855-281-1840 (TTY 711).

Cigna Healthcare PPO Network: 1-888-831-0761

To locate MedImpact pharmacies, call 1-800-788-2949 (TTY 711):

• Visit kp.org/nw/medimpact
• Mail order: Call 1-800-841-5550, or sign on to www.caremark.com

For claim submission:

• To submit a medical claim for reimbursement, complete this Member Reimbursement Form and mail to:
  Kaiser Permanente National Claims Administration – Northwest
  P.O. Box 370050
  Denver, CO 80237-9998
• To submit a pharmacy claim for reimbursement, complete this Drug Reimbursement Form and mail to:
  MedImpact Healthcare Systems, Inc.
  P.O. Box 509098
  San Diego, CA 92150-9098

1. The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration.
Cigna Healthcare is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with the Kaiser Permanente health plans. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Healthcare Intellectual Property, Inc.