Member Support

For Kaiser Permanente health care:

• You can access quality Kaiser Permanente specialty and primary care providers and experience our integrated care system. For medical advice and Kaiser Permanente appointments, call 1-800-813-2000 (TTY 711).
• To find providers, locations, and pharmacies, visit the Dual Choice PPO Provider Directory.
• Mail order prescriptions are available through the Kaiser Permanente Mail Order Pharmacy. Call us at 1-800-548-9809 (TTY 711), 24 hours a day, and have the medicine mailed to you or available for pick up at any medical office.*

Through our collaboration with The Portland Clinic, you also have access to 6 additional medical offices throughout the Portland metro area. Costs are the same for covered services whether you seek care from Kaiser Permanente or The Portland Clinic, and services not offered by The Portland Clinic can be performed at Kaiser Permanente facilities. To make an appointment, call The Portland Clinic at 503-223-3113 .

For First Choice Health, First Health Network, Cigna Healthcare PPO Network or Out-of-Network health care:

In Oregon and Washington, visit the Dual Choice PPO Provider Directory.
(This is a combined provider and facility directory that contains Kaiser Permanente, direct contracted, First Choice, and network pharmacies.)

In other Kaiser Permanente States (CA, CO, GA, HI, MD, VA, and DC) to find network providers and facilities, visit the First Health Network.

In all other states to find network providers, and facilities, visit the Cigna Healthcare^SM PPO Network¹ provider directory.

• For prior authorization of medical services, please call 1-855-281-1840  (TTY 711).
• Mail order: Call 1-800-841-5550 , or sign on to www.caremark.com

For claim submission:

• To submit a medical claim for reimbursement, complete this Member Reimbursement Form and mail to:
  Kaiser Permanente National Claims Administration – Northwest
  P.O. Box 370050
  Denver, CO 80237-9998
• To submit a pharmacy claim for reimbursement, complete this Drug Reimbursement Form and mail to:
  MedImpact Healthcare Systems, Inc.
  P.O. Box 509098
  San Diego, CA 92150-9098

*A program operated or arranged by a health plan that distributes prescription drugs to members via mail. Some medications are not eligible for the Mail Service Delivery Program. These may include, but are not limited to, drugs that are time or temperature sensitive, drugs that cannot legally be sent by U.S. mail, and drugs that require professional administration or observation.